1. Introduction

Zenith Supplies LTD (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address, and payment history
• Business Information: Company name, job title, and business address
• Communication Records: Customer service interactions, inquiries, and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our site
• Referring website information
• Device information and screen resolution

3. How We Use Your Information

We use your personal information for the following purposes:

1. Order Processing: To process and fulfill your orders, arrange shipping, and handle returns
2. Customer Service: To respond to inquiries, provide support, and resolve issues
3. Account Management: To create and maintain your account and provide personalized services
4. Marketing Communications: To send promotional materials, newsletters, and product updates (with your consent)
5. Website Improvement: To analyze usage patterns and improve our website functionality
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes
7. Fraud Prevention: To detect and prevent fraudulent activities and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and maintenance
• Customer support services
• Marketing and advertising platforms

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal proceedings
• Government investigations
• Regulatory compliance requirements
• Protection of our rights and property

5. Data Security

We implement robust security measures to protect your personal information, including:

• Encryption: All sensitive data is encrypted during transmission and storage
• Secure Servers: Our servers are protected by advanced firewall systems
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of protection.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

6.2 Data Portability

You may request a copy of your personal information in a commonly used format.

6.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

6.4 Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website traffic and usage patterns
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

8. International Data Transfers

If you are located outside Uganda, please note that your information may be transferred to and processed in Uganda or other countries where we operate. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided below.