ORDERS & SHIPPING

How long does shipping take?

Shipping times depend on your location and the shipping method selected:

• Within Kampala: 1-2 business days
• Other major cities in Uganda: 2-4 business days
• Rural areas: 4-7 business days
• International shipping: 5-15 business days depending on destination

Express shipping options are available for faster delivery at an additional cost.

What are your shipping costs?

Shipping costs are calculated based on order value, weight, and destination:

What if my order is delayed or lost?

We take full responsibility for order fulfillment. If your order is delayed or lost:

• Contact our customer service team immediately
• We’ll investigate and provide updates within 24 hours
• For lost packages, we’ll send a replacement at no additional cost
• If replacement isn’t possible, we’ll provide a full refund

All orders are insured, and we work closely with our shipping partners to resolve any issues quickly.